Page 2 - Managing_Conflict_Sample_Report

Report 2 We can summarize this by describing a person’s
behavior along two basic dimensions,
Approach Assertiveness and Cooperativeness:

Assertiveness or the extent to which the
Confront 1 5 Negotiate individual attempts to satisfy his or her own
concerns. It might mean manage personal goals
or get support for your ideas. This is shown along
the ‘Y’ axis in the adjoining figure.
Cooperativeness, is shown along the ‘X’ axis
Arbitrate and indicates the extent to which the individual
attempts to satisfy the other person’s concerns.
It means helping the other person meet his or
her needs, being receptive to the other person’s
4 ideas, that is manage relationships.
Compromise These two dimensions create five distinct
quadrants or methods of dealing with conflict.
Quadrant 1: COMPETE: Satisfy your own
concerns at the expense of others.
Quadrant 2: WITHDRAW: Sidestep the conflict
Assertiveness Defuse Appease concerns.
to
trying
without
person’s
either
sastisfy
Quadrant 3: ACCOMMODATE: Satisfy the other
person’s concerns at the expense of your own.
Quadrant 4: COMPROMISE: Find an acceptable
Withdraw 2
parties concerns.
Quadrant 5: NEGOTIATE: Find a win - win
Approach
Avoid Cooperate 3 Accommodate settlement that only partially satisfies both
solution that completely satisfies both people’s
concerns.
Your scores suggest that your most preferred
response to a conflict situation is “Withdraw” or
Avoid, followed by “Compromise”. Together they 1 Compete 5
indicate that your response to conflict is strongly Collaborate
molded around the Second and Fourth quadrant Confront Negotiate
When read together with Report 1 your preference Your score: 4 or 13% Your score: 6 or 20%
for Withdraw indicates your willingness to wait,
most likely expecting the situation to defuse by
itself.
Your second preference of Compromise similarly
suggests that in a conflict situation you set a very 4
high priority to “preserving relationship” usually Compromise
above most other goals.
When read together with Report 1, this indicates Your score: 8 or 26%
your show reasonable inclination towards using
“Appease” as a tool to influence opinions or
responses favorable to you, in a conflict situation.
While this approach works in certain situations, if
used too frequently and as a standard response to
all conflict situations then it can portray that you are
extremely flexible and can concede your ground to Accept
the opposing person or group with relative ease, Withdraw
which may not be the case. Assertiveness Your score: 9 or 30% Your score: 3 or 10%
Note that in situations that you must resort to using 2 3
this mode then ensure that your demonstrated Avoid Accommodate
behaviors are firmly aligned to your intentions and Cooperate
desired outcomes from the conflict situation. (See
page 4) There is no single best way to handle conflict. Each of the five conflict
In absence of such alignment, the opposing party is handling modes has their specific benefits and downsides. Each can
very likely to fail to notice your postion of strength be highly effective when used in the right circumstances, and when
thereby making the conflict more difficult and applied skillfully. Your effectiveness in handling conflict, depends on
delayed to resolve. two key factors - knowing when to use each mode; and, displaying
skilled and appropriate behavior while using each mode.