Page 1 - Managing_Conflict_Sample_Report

Sample Report Date: 02 June 2020

Conflict is simply the condition, in which people’s concerns - the things they care about most - appear to be incompatible. Surveys
show that managers spend about a quarter of their time handling conflicts In dealing with a conflict the general orientation that
individuals or groups display are either “Avoiding the Conflict” or “Approaching the Conflict”. Avoidance aims at avoiding or
postponing conflict and is based out of fear. Though, Approach style is based out of hope, it can take the form of Understanding
or can take the form of Aggression.
Approach Styles Avoidance Styles
Avoidance Styles
Confront: This indicates fighting out an issue to get a solution in one’s Accommodate: Extreme avoidance or being fatalistic, where conflict is
favor. seen as a part of reality with the assumption that it must be lived with.
Arbitration: Here the objective is to bring in a third party to assess the Withdrawal: Here the objective is to get away or escape the conflict
situation objectively and arrive at a solution acceptable to both parties. situation.
Compromise: This is a process of sharing in the gain without resolving the Defusion: Here the objective is to hope that, with the passage of time,
conflict and is usually done through bargaining. emotions will settle and the conflict will wither away.
Negotiation: In this approach both parties jointly collaborate on the Appeasement: Here the objective is to appeal to positive and feel good
situation and explore its solution. emotions to buy temporary peace.

Your scores against each of the above 8 parameters are show below. The scores are ranked in descending order begining from your
most preferred approach at the top, to the least preferred approach at the bottom of the scale. The bars indicate the percentile rank
of your score. The raw scores are measured against a maximum of 15 points and are indicated against the respective parameter.
Scores falling below the 40% mark are considered Low and those above the 85% are considered High.

% score LOW AVERAGE HIGH Raw score Your scores indicate that you have a strong
14 preference for Negotiation. This in itself is a
very healthy indicator, but with an added
13 note of caution. Your second and third
strongest preferences are for Arbitration and
10 Confrontation. Arbitration can be thought of
as a disguised version of Confrontation since
it indicates that neither party is prepared for
08 any concession and is prepared to fight it
out, legally if required. Besides the gap
08 between your first preference “Negotiation”
and second preference “Arbitration” is very
07 small. This can be interpreted as indicating
that the chances of a negotiation slipping
07 into confrontation - in the form of
Arbitration is reasonably high, if you are not
03 watching your emotions and non verbal
responses.
Report 1

Many people make the mistake of equating conflict with fighting - arguing, blaming, name - calling, and so on. This makes conflict
look like a dangerous and destructive thing. However, once you recognize that conflict is simply a condition in which people’s
concern appear to be incompatible, it becomes clear that fighting is just one way of dealing with it.